Privacy policy

Chinelles Collection (collectively “we”, “us” or “our”) respects the privacy of the visitors to www.chinelles.com (“Site”). This Privacy Policy (“Policy”) sets out how we collect, use and protect any information that you provide us when you use this Site. We may update this Policy from time to time by updating this page. This policy applies to information we collect through any medium, including, but not limited to, information collected:

  • On this Site
  • Via email, text, and other electronic messages between you and the Site
  • Through mobile and desktop applications you download from this Site, which provide dedicated non-browser-based interaction between you and this Site
  • When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this Policy

Information we collect

We collect the following information:

  • Name
  • Contact Details
  • Date of Birth
  • Gender information
  • Payment Information
  • When you contact us
  • IP Address
  • Purchase History
  • Wishlist
  • Device Type
  • Operating System
  • Location Data
  • Your response to promotions

We may also obtain data surrounding how you use the Site to help us develop and improve our Site.

How we use the information we collect from you

We use the data we collect from you to provide you with the best possible service. This information allows us to process your order and to prevent fraud.

Occasionally, we may send out emails regarding new products, special offers or other information which we think you may find interesting using the email address which you have provided. You can stop these at any time by:

  • Contacting us directly by emailing our customer service team at hello@chinelles.com
  • By clicking ‘unsubscribe’ in any of the marketing messages you receive, this can typically be found at the bottom of email

Please allow up to 3 days for this to take effect.

How we obtain your consent

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific purpose.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to opt out.

If after you opt-in, you change your mind, you can withdraw your consent for us to contact you - for the continued collection, use or disclosure of your information; or to fully delete you from our records. To request this, please contact us at hello@chinelles.com .

Shopify

We host our store on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. All your data is stored through Shopify's data storage, databases and the general Shopify application. All data is stored behind a firewall on a secure server.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard and American Express.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more information, please read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

Third Party Services

We will not disclose any of your information to any third parties except in a situation where it is part of providing a service to you. This includes arranging for a product to be delivered to you, carrying out security checks and for the purposes of customer research or when you have given us permission to do so.
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
Please do remember that certain providers may be in or have facilities that are located at a different jurisdiction from you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are in UK and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation.
Once you leave our store’s Site or are redirected to a third-party website or application, you are no longer governed by this Policy or our Site’s Terms of Service. Please see below for a list of Third Party Services we use and a direct link to their privacy policy page.

Paypal - https://www.paypal.com/en/webapps/mpp/ua/privacy-full

Google Analytics - https://policies.google.com/privacy

Facebook - https://www.facebook.com/full_data_use_policy

Instagram - https://help.instagram.com/155833707900388

Twitter - https://twitter.com/en/privacy

TikTok - https://www.tiktok.com/legal/privacy-policy-eea?lang=en

Social Media

We are big on social media.  We love to see what our customers are wearing and generally like to stay in touch. We recognise that social media offers a platform for our company to perform marketing, stay connected with customers and build our online profile.
If you interact with us on social media, you are consenting and allowing us to interact with you.  An interaction can be defined as liking or following our social media accounts, commenting or tagging us in photos or post and sharing our content via liking or retweeting.  From this interaction, we may collect data that will help enhance your experience with us in the future.
By interacting with us on social media, you are consenting that we can use images or comments royalty free without limitation.  If you are unhappy with us sharing your comments or images, please do let us know and we will stop.

SMS

We use cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS or email.

Security

We are committed to ensuring the safety of your personal information.  We take reasonable precautions and follow industry best practices to make sure it is not lost, misused, accessed, disclosed, altered or destroyed.
To prevent unauthorised access or disclosure, we have put in place procedures to safeguard and secure the information we collect online. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL). Although no method of transmission over the internet or electronic stores is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Disclosure

We may disclose your personal information if we are required to do so by law or if you violate our Terms of Service.
We hold all your information until you no longer hold an account with us or until you specify that you no longer want to hear from us.

 

Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Cookies allow web applications to respond to you as an individual and help us to provide you with a better website, tailoring it to your needs. You can choose to accept or decline cookies, this may prevent you from taking full advantage of this Site. 

The four main types of cookies we use are:

  • Site functionality Cookie
  • Website Analytic Cookie
  • Personalisation Cookie
  • Segmentation and Targeting Cookie.

Age of Consent

By using this Site, you represent that you have attained the age of consent in your country of residence. We do not knowingly collect the data of anyone under the age of consent on our Site. Changes to this Privacy Policy We reserve the right to modify this Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on this Site. If we make material changes to this Policy, we will notify you here.

Questions and Contact Information

If you would like to:

  • access, correct, amend or delete any personal information we have about you,
  • register a complaint
  • simply want more information,

contact our Compliance Team at:hello@chinelles.com